Support

Contact us

Found a bug, have an idea or need help with your ranch? Email adnewaparts@gmail.com. Please tell us your device model and whether you play on the website or in the app. We usually reply within a few working days.

New Apartments, Inc.
1111b South Governors Avenue, Dover, DE 19904, USA
Email: adnewaparts@gmail.com · Phone: +1 (302) 244-5401

Where is my progress saved?

Your pets, eggs, coins and upgrades are saved on your device. Deleting the app or clearing its data (or your browser’s site data on rideapet.io) removes your progress. The Android app may restore it from your Google device backup on a new phone. Progress on the website and in the apps is separate.

Reminders

The app can remind you when your eggs are ready, when the Mystery Egg is ready and when your ranch is full of coins, never at night. Turn reminders on or off in the game under Settings → Reminders, or in your phone’s notification settings.

Ads and privacy choices

Rewarded videos are always optional. In the EEA, the UK and Switzerland you can change your ad consent any time under Settings → Ads privacy. On iOS, tracking is controlled in Settings → Privacy & Security → Tracking. Details are in our Privacy Policy.

Delete your data

• On your device: open Settings in the game and tap Reset progress, or uninstall the app (on the website: clear site data in your browser). This deletes your game progress.
• Gameplay statistics: email adnewaparts@gmail.com with the subject “Delete my Pet Ride data” and the Player ID shown at the bottom of the game’s Settings. We delete the statistics linked to that ID within 30 days.
• We have no player accounts, so there is no account to close.